When I politely asked for a refund, I was inundated with aggressive questions as to why I wanted a refund – despite being eligible for a refund, they refused me one and then ghosted me.

I eventually got the full course fee back when my bank intervened and I chose TEFL Online Pro instead.

Both OnTESOL and TEFL Online Pro are Fully Accredited, but the customer service was WAY better at TEFL Online Pro.

Check them out for yourself: https://teflonlinepro.com/

I chose them because of their reviews on Trusted TEFL Reviews.
They’ve won awards and some of their business competitors seem to hate them – they must be doing something right if their business competitors are singling them out.

When I phoned their European Union office, I was put through to one of their top managers within seconds.

Dollar for dollar, TEFL Online Pro was a WAY better option than OnTESOL.

Another option is the OISE University of Toronto TEFL if you want to get your international TEFL and TESOL certificate from a Canadian company, and if you have a larger disposable budget.

My advice is to avoid OnTESOL.